Terms and Conditions

Cancellation Policy:

For cancellation or modification to a reservation, we must receive notice by phone at least 14 or more days in advance of your scheduled arrival. A fee of $50.00 will be charged per room. Cancellations or modification to a reservation made less than 14 days in advance of scheduled arrival are charged the balance due for the stay for each room booked regardless of the reason. Notice of cancellation or modification of a multiple room reservation (three rooms or more) must be made by phone at least 30 or more days in advance of scheduled arrival to avoid forfeiting the entire amount paid, regardless of the reason. A $50.00 fee per room will apply for any cancellation or modification of a multiple room reservation. Additional charges and policies may apply for three (3) or more rooms traveling together. Please inquire with the innkeeper before booking.

 

NO SHOW – If you do not show for your stay, your credit card is charged the balance due on the reservation for each room booked regardless of the reason.

 

Deposits & Payments:

A 50% deposit is required at the time of reservation and is charged to the Visa, Mastercard, American Express, or Discover card you provide. The remaining balance is due on the day of check-in and will be charged to the card on file unless other payment arrangements have been made.

 

Room Occupancy:

Only two adult* human guests per room. No exceptions. (*14+ years)

 

Check-In & Check-Out Policy:

Check-In time is between 3:30pm and 6pm ET.

Check-Out time is any time before 11am ET.  

Unless previously arranged additional charges will be applied for late check-in or check-out.

**A $50 per hour fee will be charged to the card on file.

Please leave your room key in your room.

A replacement charge of $50 per lost key will be charged to the card on file.

 

Parking:

Use of the parking lot is for registered guests only. Parking limited to one car per room. Additional parking may be available with prior approval. We are not responsible for damage to your vehicle or theft.  Please notice we share our lot with a neighbor. PLEASE Do NOT use Hidden Gardens’ parking spaces. Parking PRIOR to CHECK-IN at 3:30pm is NOT guaranteed.  Luggage and personal belongings cannot be stored prior to check-in time.

 

Smoking:

 Smoking is not permitted in guest rooms, common areas, porches or outdoor patio.

 

Room Access:

Please keep your room key with you and lock your door upon exiting. We are not responsible for any loss of money or valuables.

 

Breakfast:

Breakfast is served from 9:00am to 10:00am daily. Appropriate attire, including footwear, is kindly requested in the dining areas. We will try to accommodate dietary restrictions but cannot guarantee that certain ingredients are free from cross-contamination.

 

Room refresh:

 Rooms are refreshed only upon special request for stays longer than 3 nights, between 11am and 2pm.

 

In-room Food and Beverages:

 Coolers with drain plugs are not permitted in guest rooms. Please try to limit in room consumption to non-fragrant items. Please do not keep food or beverages in open containers in guest rooms.

 

Damages:

Guests are charged for damages to the room or inn or missing items. Smoking on the premises and/or the need for excessive cleaning are considered “Damages”.

 

Covid 19:

During this and the foreseeable future, we REQUIRE that all of our guests consider if they have symptoms of Covid 19. We are no longer asking for proof of vaccination or performing a temperature screening during check-in, we trust you to be responsible.