Privacy Policy

Last Updated: 1st September 2026

Twin Oaks Inn (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website, twinoaksbb.com, contact us, make an inquiry, make or manage a reservation, stay at our property, or otherwise interact with us.

By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This website is operated by Twin Oaks Inn, located at:

227 Griffith Street, Saugatuck, MI 49453

You can contact us using:

Email: info@twinoaksbb.com
Phone: +1 (269) 857 1600
Website: twinoaksbb.com

This Privacy Policy applies to personal information collected by us through our website and through our direct interactions with guests and prospective guests.

2. Personal Information We Collect

The type of personal information we collect depends on how you interact with us. We may collect information including:

Information you provide directly to us

This may include:

Your name
Email address
Telephone number
Mailing or billing address
Reservation and booking information
Check-in and check-out dates
Number of guests
Room or accommodation preferences
Special requests or requirements
Information you provide when contacting us
Feedback, reviews, comments, or other communications you provide
Information provided when subscribing to marketing communications
Payment and transaction information

Where payment is processed through a third-party payment provider, your payment information may be collected and processed directly by that provider rather than being stored by us.

Information collected automatically

When you visit our website, certain information may be collected automatically. This may include:

IP address
Browser type and version
Device type
Operating system
Approximate geographic location
Pages visited
Date and time of your visit
Referring website
Website usage and interaction information
Other technical information relating to your device and use of our website

This information may be collected through cookies, analytics services, server logs, and similar technologies.

3. How We Collect Information

We may collect personal information when you:

Visit or use our website
Submit a contact or inquiry form
Make a reservation or booking
Contact us by email or telephone
Stay at our property
Sign up for email or other marketing communications
Submit a review or provide feedback
Interact with us through social media
Participate in a promotion, competition, or other activity
Use third-party booking or reservation services to make a reservation with us

We may also receive information from third-party services that assist us with reservations, payments, website functionality, marketing, analytics, or other business operations.

4. How We Use Personal Information

We may use personal information for purposes including:

Responding to inquiries and requests
Processing and managing reservations
Providing accommodation and related services
Communicating with you before, during, and after your stay
Processing payments and deposits
Managing cancellations, changes, refunds, and other reservation matters
Providing customer service
Responding to feedback and reviews
Sending booking confirmations and other service-related communications
Sending marketing communications where permitted
Improving our website, accommodation, and guest services
Understanding how visitors use our website
Maintaining the security and functionality of our website
Detecting and preventing fraud, abuse, or other unauthorized activity
Complying with applicable laws, regulations, legal processes, and lawful requests
Protecting our rights, property, guests, employees, and business
Carrying out other purposes disclosed to you at the time information is collected or otherwise permitted by applicable law

We will use personal information in a manner consistent with the purposes described in this Privacy Policy and applicable law.

5. Reservations and Booking Information

When you make a reservation directly with us or through a third-party booking or reservation platform, we may receive information necessary to manage your reservation.

This may include your name, contact details, reservation dates, accommodation details, number of guests, payment or transaction information, and special requests.

Third-party booking platforms may collect and process personal information in accordance with their own privacy policies and terms. We encourage you to review the privacy policy of any third-party booking service you use.

6. Payment Information

Payments may be processed through third-party payment processors or reservation systems.

Depending on the payment method and system used, we may receive information such as confirmation of payment, transaction details, billing information, or the last few digits of a payment card.

Where a third-party payment processor handles your payment information, that provider’s privacy policy and terms may also apply.

We do not intend to collect or retain payment card information beyond what is reasonably necessary for legitimate business purposes, transaction processing, accounting, dispute resolution, fraud prevention, or legal and regulatory requirements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files that are stored on your device when you visit a website. They can help websites function correctly, remember preferences, understand how visitors use the website, and improve the user experience.

We may use different types of cookies, including:

Essential cookies
These are necessary for certain website functions, such as security, navigation, forms, or booking functionality.

Analytics cookies
These help us understand how visitors use our website, such as which pages are visited and how visitors interact with the website.

Functional cookies
These may remember preferences or settings to improve your experience.

Marketing or advertising cookies
Where used, these may help us or our advertising partners deliver or measure relevant advertising.

The cookies and technologies used on a particular website may vary depending on the services and functionality implemented on that website.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

8. Analytics Services

We may use third-party analytics services, such as Google Analytics, to help us understand website traffic and how visitors interact with our website.

These services may collect information such as your IP address, device information, browser information, pages visited, and interactions with the website.

Analytics providers may use cookies and similar technologies to collect this information.

Where applicable, you can learn more about how Google uses information from websites and applications that use its services by reviewing Google’s applicable privacy documentation.

9. Marketing Communications

We may use your contact information to send you marketing communications about TWIN OAKS INN, including information about special offers, events, promotions, news, or other services that may be of interest to you.

We will only send marketing communications where permitted by applicable law and, where required, with your consent.

You can opt out of marketing emails at any time by:

Clicking the “unsubscribe” link included in a marketing email; or
Contacting us using the details provided in the “Contact Us” section below.

Even if you opt out of marketing communications, we may still send you non-promotional communications relating to your reservation, booking, transaction, or other services you have requested.

10. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business, provide services to you, process transactions, or comply with applicable law.

Depending on how you interact with us, these third parties may include:

Reservation and booking providers
Payment processors
Website hosting providers
Website technology providers
Email and communication providers
Analytics providers
Marketing service providers
Customer relationship management systems
IT and security service providers
Professional advisers, such as accountants, attorneys, or insurers
Service providers assisting us with the operation of our property
Government authorities, regulators, courts, or law enforcement where required or permitted by law

We may also disclose personal information when reasonably necessary to protect our rights, property, safety, guests, employees, or others, or to investigate fraud or other unlawful activity.

We do not sell personal information for monetary consideration as part of our ordinary accommodation business.

If our use of personal information involves “sale” or “sharing” as those terms are defined under an applicable state privacy law, we will provide any disclosures and choices required by that law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, including booking platforms, social media websites, tourism organizations, local attractions, review platforms, or other websites.

These third-party websites operate independently from us and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the applicable privacy policy before providing personal information to any third-party website.

12. Social Media

We may maintain profiles or pages on social media platforms.

If you interact with us through social media, the applicable social media platform may collect information about you in accordance with its own privacy policy and terms.

We may receive information that you choose to provide to us through these platforms.

13. Information About Children

Our website and accommodation services are intended for a general audience and are not directed toward children.

We do not knowingly collect personal information online from children under 13 for purposes prohibited by applicable law.

If you believe that a child has provided personal information to us through our website without appropriate authorization, please contact us using the information below.

14. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our services
Maintain business and transaction records
Manage reservations and guest relationships
Resolve disputes
Prevent fraud
Maintain appropriate financial and accounting records
Comply with legal, tax, regulatory, or other obligations
Enforce our agreements and protect our legal rights

The length of time information is retained will vary depending on the type of information, the reason it was collected, and applicable legal or business requirements.

When personal information is no longer reasonably required, we may securely delete, destroy, anonymize, or otherwise dispose of it.

15. Data Security

We take reasonable measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

These measures may include administrative, technical, and physical safeguards appropriate to the nature of the information we maintain.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of your personal information.

If you have reason to believe that your interaction with us is no longer secure, please contact us promptly using the information below.

16. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate personal information
Request deletion of personal information, subject to applicable exceptions
Request information about how we collect, use, and disclose personal information
Opt out of certain marketing communications
Exercise other privacy rights provided by applicable state law

Not all rights apply in every circumstance, and certain legal exceptions may apply.

If you would like to exercise a privacy right or ask a question about how we handle your personal information, please contact us using:

Email: info@twinoaksbb.com
Phone: +1 (269) 857 1600
Mail: 227 Griffith Street, Saugatuck, MI 49453

We may need to verify your identity before completing certain requests. This is intended to help protect your personal information and prevent unauthorized access.

We will respond to valid requests within the timeframe required by applicable law.

17. California Privacy Rights

This section applies to California residents to the extent that Twin Oak Inn is subject to the California Consumer Privacy Act (“CCPA”) or other applicable California privacy requirements.

California residents may have additional rights regarding their personal information, including rights relating to access, correction, deletion, and certain uses or disclosures of personal information.

Where applicable, California residents may also have rights concerning the sale or sharing of personal information and the use of certain sensitive personal information.

To exercise an applicable California privacy right, please contact us using:

Email: info@twinoaksbb.com
Phone: +1 (269) 857 1600

We may take reasonable steps to verify requests before responding.

We will not discriminate against you for exercising privacy rights provided to you by applicable law.

If we are subject to additional California-specific disclosure requirements, those disclosures will be provided as required by applicable law.

18. Other U.S. State Privacy Rights

Several U.S. states have enacted privacy laws that provide residents with specific rights regarding personal information.

Depending on your state of residence and whether those laws apply to Twin Oaks Inn, you may have additional rights concerning the collection, use, disclosure, correction, deletion, portability, or other processing of your personal information.

If you believe you have a privacy right under applicable state law, you may contact us using the information provided in this Privacy Policy.

We will handle valid requests in accordance with the applicable law.

19. International Visitors

Our business and website are operated in the United States.

If you access our website or provide personal information to us from outside the United States, your information may be transferred to, stored in, and processed in the United States or other locations where we or our service providers operate.

Privacy and data protection laws in the United States may differ from those in your country of residence.

By using our website or providing information to us, you understand that your information may be processed in the United States, subject to applicable law.

If you are located in a jurisdiction that provides additional privacy rights, you may contact us regarding those rights.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the personal information we hold about you, please contact us:

Twin Oaks Inn
227 Griffith Street, Saugatuck, MI 49453