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TWIN OAKS POLICIES

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Please be sure to review the following policies below prior to booking. Contact us with any questions or concerns.

POLICIES

  • Masks are required for Check-In and all indoor public spaces – except for those fully vaccinated at this time
  • Two-night minimum stay typically required
  • Rates based on single or double occupancy with a two-person maximum in each room
  • State and local taxes added to all rates and additional charges
  • Twin Oaks Inn is a smoke-free facility
  • Twin Oaks Inn does not accommodate children
  • No pets allowed on premises. Local kennel nearby

RESERVATIONS

  • All reservations require a valid Visa, MasterCard or Discover
  • All reservations require a deposit equal to 50% of the entire stay or an amount equal to a one night stay per room, whichever is greater, and is paid at the time the reservation is made
  • Reservations made within 14 days of check-in are paid in full at the time the reservation is made
  • Full payment of any remaining balance is due upon check-in. Visa, MasterCard, Discover card accepted. No partial payments and no refunds for early departure
  • Damages to room and inn, including smoking on premises, result in charges to your credit card. Fees will vary

GROUP RESERVATIONS

  • Reservations made for three (3) rooms or more (“multiple room reservation”) require a deposit equal to 50% of the entire stay at the time the reservation is made. The remaining balance is paid at least 30 days prior to check-in and becomes non-refundable at that time. No refund is given for early departure
  • Notice of cancellation or modification of a multiple room reservation (three rooms or more) must be made by phone at least 30 or more days in advance of scheduled arrival in order to avoid forfeiting the entire amount paid, regardless of the reason. A $50.00 fee per room will apply for any cancellation or modification of a multiple room reservation
  • Additional charges and policies may apply for three (3) or more rooms traveling together. Please inquire with the innkeeper before booking
  • Special arrangements may be made in advance, other wise standard policies apply

CHECK-IN AND CHECK-OUT

  • Check-in time begins at 3:30 pm and ends at 6:00 pm (Eastern Time)
  • Please be aware that there is no front desk, or staff, at the door outside of our check-in hours. The door remains locked and you will need to be greeted for your initial access.
  • For arrival after 6:00 pm (Eastern Time) 24 hour advance arrangements MUST be made with the innkeeper or fees will accrue. I know that you want to be here asap, but life sometimes doesn’t work that way. Email, call, text, or send smoke signals, please just do it in advance. (Reminder – Chicago is not in the Eastern Time Zone)
  • A $50 fee (per hour) will apply for a late arrival without 24 hour prior approval. We are simply looking for communication.
  • Parking is NOT guaranteed onsite for arrivals prior to 3:30 pm
  • Parking is limited to one parking space per room
  • Please DO NOT use parking spaces reserved for Hidden Gardens
  • We are not responsible for theft or damage to vehicles on our property.
  • Luggage and personal belongings cannot be stored prior to check-in time.
  • We are not able to provide early check-in. We apologize for any inconvenience
  • Checkout time is 11:00 am (Eastern Time)
  • We are not able to provide late check-out. We apologize for any inconvenience.
  • A $50 fee (per hour) will apply for a late check-out.

CANCELLATIONS

**Due to recent events, all covid related cancellations of reservations for this 2021 season will be reviewed on a case by case basis** PLEASE do not hesitate to cancel if not feeling well or have been in contact with anyone who tested positive.

  • For cancellation or modification to a reservation, we must receive notice by phone at least 14 or more days in advance of your scheduled arrival. A fee of $50.00 will be charged per room
  • Cancellations or modification to a reservation made less than 14 days in advance of scheduled arrival are charged the balance due for the stay for each room booked regardless of the reason
  • Additional charges and policies may apply for three (3) or more rooms traveling together. Please inquire with the innkeeper before booking

NO SHOW

  • If you do not show for your stay, your credit card is charged the balance due on the reservation for each room booked regardless of the reason
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